Problem #1--Software will not automatically start installing.
After inserting the program CD and closing the drive, the installation process does not automatically start.
Solution:
Open the contents of the CD with Windows Explorer to view all the files and folders. Scroll down the list and double click the Setup.exe file. The installation routine should then begin.

Problem #2--Installation CD won't install.
After putting in the CD and closing the drive door nothing happens or sometimes odd noises come from the drive. Installation never starts. The drive's access lights glows but nothing happens.
Solution:
Open the drive door and look at the underside of the CD, remove with a lint-free cloth any dirt or debris, if present. If scratches are noticed, the CD is cracked or the CD won't start after re-inserting it in the drive, call Boyer Safety for a replacement CD.

Problem #3--During installation, the software rejects the serial number I type in.
Solution: Our serial numbers contain numbers and letters. Be sure you input the correct serial number sequence and remember the letter are case-sensitive, always type letters in upper case.

Problem #4--Can't register using the on-line registration form.
After installation, you attempt to register your software by completing the on-line registration form. But when you try to complete and send the registration you get an error message indicating that the registration did not complete. Note: some corporate firewalls prevent some programs from sending such data or you might not be connected to the Internet.
Solution:
Return to the registration form and instead of registering on-line register by fax. Print the registration form and fax it to Boyer Safety Services. Another option would be to complete the paper registration form included with the software and either fax or mail it to Boyer Safety Services.

Problem #5--Every time you open the program an opening dialog box indicates that you have not registered your program with Boyer Safety Services, when in fact you have.
Solution:
A simple utility needs to be run to reset your software so this screen does not appear again. Follow the steps below:
Step 1--Click here to download a small file entitled: (RegsoftRegistrationFix.exe)..
Step 2--On the pop-up box that will appear, simply click "Open" or "Run" to run the small utility file. If the utility program ran successfully you will see a pop-up box that says, "Regsoft Settings Updated". You should now be able to open your program without seeing the registration dialog box re-appear. If you have doubts about whether or not your program is registered, please call Boyer Safety Services, Inc. at (800) 664-8401.

Problem #6--When opening a Regsoft program you get a message indicating that your user's license is about to expire, what's this message all about?
Solution:
Regsoft products have to be renewed periodically in order for the user to have continued use of the program. We do this because of the time-sensitive nature of our product. The last thing we want to have happen is a company that bases its compliance efforts on out-dated regulations. Unless you renew your user license the program will stop running. Renewal cycles are 12 months long plus we give you a 15 day grace period before the software locks out. We recommend that you renew your license the first time you see this message to make sure you always have access to Regsoft when you need it, call Boyer Safety Services and have your credit card handy. We'll provide you with a updated registration number that you will need to input into the software.