| You
have been directed to this site to repair a problem you are having
with our OSHA Compliance Suite product. We apologize for
any inconvenience this issue has caused you but we assure you this fix
will be quick and painless.
The Problem:
After you open the software program the opening navigation screen
locks up. You are not able to move your mouse or otherwise navigate
the program. This problem typically arises when your network firewall
has very tight security settings. Our program is not able to "ping"
our update server to check for the presence of new updates. If our
server cannot be "pinged", the software locks up.
The Fix:
Close your OSHA Compliance Suite software program.
Click here to download a small patch from our secure server. After
the "File Download" box appears click "Run". Next,
you will see a Winzip Self-Extractor dialog box, click "Unzip". NOTE: it
may take a few seconds for this box to appear, be patient. Two files
will be downloaded to your computer and a small box will say the "files
were successfully downloaded". Open your program and the open screen
should be fully functional, there is no need to re-start your computer.
Solution
After the patch is installed the
program will not "look" for an internet connection thereby allowing
the software to open and perform normally. However, with this
solution, your software will not be able to ping our server to check
for an update. To receive an update, our offices will have to send you
an update CD by mail. Occasionally, you will be reminded by the software
to call our offices to see if a new update is available. The other
option would be to reduce your security settings on your firewall so
the program would have the capability to ping our server as designed.
After installing the patch you have the ability to
enable or disable Internet updates within the program. By clicking the
pull down menu labeled “Help” you can select “Enable Internet Update
Checking” or the toggled option “Disable Internet Update Checking”.
These options are based on your ability to ping our server or not.
Call us on our toll-free number if you are still
having problems, our number is: (800) 664-8401.
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