Problem #1--Some components of the program won't open or work or you notice the following error message when opening the program: "HH.exe has generated an error and will be closed by Windows".
Solution:
Check to be sure you installed the program with "Administrator" privileges. During installation, you must be logged on as Administrator for the program to 'register' all of its many components. If you are sure you did not install the program under "Administrator" privileges, uninstall the program completely and reinstall as " Administrator". If you are sure you did install the program under "Administrator", open up the folders and files on your Regsoft for Healthcare installation CD and scroll down until you find the "SetXP.exe" file; double-click this file. After this small executable program runs your problem should be fixed. Another possibility is that if you installed the software into different folders or hard drives--in other words you did not accept the standard installation defaults. Sometimes the software has problems 'finding' components if they are installed in non-standard locations. Open up the Regsoft for Healthcare installation CD and scroll down the folders and files until you find the file entitled "SetDefault.exe". Double-click this file. After this small executable program runs  your problem should be resolved.

Problem #2--Your program opens normally but you get an error message when you try to click on any of the list of program options on the right of your screen. None of the list of 10 program options will open and you get an error message with the following opening prefix--"MS:@MSITstore:C:\Program files...."
Solution: Open up your "Add or Remove Programs" from your Control Panel and find an installed program called "Windows Help" or something to that effect. Uninstall this program and your Healthcare program should now work properly.

Problem #3--You can't open a PDF file within your Regsoft for Healthcare program.
Solution: Make sure you have Adobe Acrobat Reader (or full versions) 4.0, 5.0 or 6.0 installed on your computer. Additionally, you must open (register) a PDF file at least once while not in Regsoft for Healthcare before PDF files can be opened within the program. This step will ensure Reader is installed and operating properly. Also, if you have the very latest version of Acrobat Reader, version 7.0 installed on your computer, Regsoft for Healthcare may not be compatible with it. Uninstall Reader 7.0 and reinstall Reader 4.0, 5.0 or 6.0. Note: the Regsoft for Healthcare installation CD has a free copy of Adobe Acrobat Reader 5.0 on it. Our engineers are working on a fix so that Adobe Acrobat Reader 7.0 is compatible with Regsoft for Healthcare.

Problem #4--you try to open and view safety manual pages or inspection checklists but the pages don't load.
Solution:
Step 1, Close your Regsoft for Healthcare program
Step 2, Right click here to extract the RegsoftPathGrab.dll file.
Step 3, Select "Save Target As..." and place this file into one of the following Windows system folders depending on your operating system:

Problem #5--When you to try to open the Sharps Injury Log you get an error message saying "This Page Cannot be Displayed....". Additionally, an error occurs when you try to open the OSHA 300 Excel spreadsheet in 29 CFR 1904.  
Solution:
Step #1.    Click here to download the "OSHACpl.zip" file and select the "Open" option from the resulting dialog box. Note: you will need a file compression/decompression software loaded on your computer to 'see' the files in Step #2, below.
Step #2.    You will now see two files that were unzipped, "OSHACpl.exe" and "Recordkeeping.chm".
Step #3.    Select both of these files by clicking the first file and then holding down your "shift" key and "arrow down" to the second. Both files should now be highlighted.
Step #4.    Next select the "Extract" icon from the top toolbar or right click and select the "Extract" option form the drop-down box.
Step #5     Extract both files into the following folder,  C:\Program Files\Regsoft
Step #6:    After the files have been extracted and placed into the C:Program Files\Regsoft folder simply double-click the "OSHACpl.exe" file. This executable file will perform a brief routine and your problem should now be corrected.
Step 6:     Exit out of the various boxes and begin using your program.

Problem #6--My PDF files will not open after I updated my Adobe Acrobat Reader to Version 7.0.
Commentary: Reader 7.0 was developed with a number of aggressive security measures, these measures have interfered with our software's ability to properly handle PDF files. This problem only affects Regsoft for Healthcare versions earlier than Version 2.68. Version 2.68 and later have corrected this problem.
Solution:
You have 2 choices to correct your problem. Choice #1, uninstall Adobe Acrobat Reader 7.0 and reinstall an earlier version--Version 6.0 or lower. Choice #2, keep Reader 7.0 installed on your computer and call Boyer Safety Services at (800) 664-8401. Tell the customer service representative that you need the latest Regsoft for Healthcare build that corrects the Reader 7.0 problem. We will be pleased to ship you a CD that corrects your problem.